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Returns and Refund Policy

30-Day Return Policy

We allow you to return all new, unused, and resalable items in their original packaging within 30 days of delivery for a full refund (minus actual shipping costs we incurred).If your return request is due to product defect or damage, we will first work with you to get the product repaired. If repair is not possible, then we'll work with you to get it replaced.

Return Eligibility Items must be in unused, in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). Custom items cannot be returned.

Our return policy requires a 30% restocking fee once product has been returned. Shipping of the product back must be prepaid. Product must be in original packaging and NOT USED. We do not take returns on used product. Once we receive the product back we will test to make sure it is working properly at which point a credit will be issued less the restocking fee.

If product is found to be defective a full credit for the product will be issued.

All components are guaranteed 30 days from receipt of product. The bad part must be returned for product replacement. PartsforSigns.com will ship replacement part for freight charges. We will not be responsible for any freight on warranty parts. Defective product must be returned to us within 7 days of receiving an return confirmation from us.

Technical information, recommendations and suggestions are offered in good faith and based on information we believe to be reliable. However, conditions and methods of use of our products are beyond our control.

User must determine the suitability of our products and suggestions.

We will not be responsible for claims beyond the replacement value of the defective product or in any way be responsible for consequential or incidental damages. We will not be responsible for order delays beyond our control. All sales at our website are final. There are no refunds, credits, or returns allowed other then defective products that are covered under the warranty policy. Returned product must be returned to us within 7 days of receiving an authorized return confrimation from us. There will be a restocking fee applied to all non-defective, returned merchandise.

Customer agrees to these policies in full.

How do I process a return?

Pls contact us first if you need to arrange a return.With our confirmation, then Pls return the package to following address:

Contact Name: Benny Wong
Contact Phone Number: 0086 186 1708 0271
Room A106, Buliding. 668
XIAHE ROAD, SIMING DISTRICT,
XIAMEN, FUJIAN PROVINCE,
China

Any ineligible return we receive back will be sent back to you after the return shipping fee is collected.

When will I receive a refund (credit)?

Return refund (credits) are issued within 24 hours once the item is received and inspected - you will be notified via email.