Tel: 0086-185-597-02700

Terms of Use

Welcome to When you place order on our website, you will be subject to our rules, guidelines, policies, terms, and conditions. Our company reserves the right to change these terms and conditions at any time.

International Shipping.time.

We ships worldwide to nearly every country across the global, covering North and South America, Europe, Asia, Africa, Oceania, and more.

Delivery Time

Total delivery time= Processing time + Shipping time

We partners with major international shipping companies like DHL, TNT, UPS, FedEx, USPS, China Air Post and EMS to offer Four shipping methods: 

Free Shipping:  approx 11 to 52  business days

DHL TNT Fedex Shipping: with tracking number (approx 5 to 8 business days)

Air Post Shipping: with tracking number (approx 11~26 business days)

You can choose your preferred shipping method on the Order Information page during the checkout process.

Order successfully

A: After you place the order successful, we will send you a confirmation email. 

B: If you have any request for you order, please Contact us in this sort of time frame, we will try our best to assist you.


A: We will prepare your order after it have verified, such as strict quality control, arrange the suitable carriers. 

B: The most orders can ship out within 24 hours now, it is a small quantity orders need about 3-5 business days to ship out in this part. If you need your order urgently, pls do contact us before or right after you place order. Pls email us or call us directly.

In order to guarantee the quality of products, Cocogenie has to prepare your goods before they are shipped out. We perform strict quality control on the products and carefully package your items.

Customer Duty or Tax 

Taxes or Duty may apply for imported goods/services and is regulated by the country law. is not responsible for any tax invoice charged on its products.  The shipping cost don't include the taxes or duty. FYI, We don't have the right to collect tax or duty. Please contact local customs for clarity and information.

Return Policy

At, customer satisfaction is always our top priority. We want you to be completely satisfied with your purchase If for any reason you are unhappy, please contact us support at

Pls do contact us first if you want return or refund.

Warranty and Returns

Welcome to We pride ourselves in our product quality with strict quality control checks in place, but to provide you with maximum peace of mind, we offer a comprehensive 50 Days Returns Warranty. Buy with confidence and Enjoy a great shopping experience at Cocogenie! Satisfaction guaranteed. 

Returnable Items

Items that can be returned/refunded or exchanged within 50 days of receiving must follow the criteria as below:

1. Faulty items damaged/broken or soiled upon arrival.

2. Items received in the incorrect size/color.

3. Unwashed, unworn and unused item(s) that have not met your expectation within 45 days of receiving.

Returns Process

Please carefully follow our return process to minimize any delays:

1. If your item is returnable (see above), please send us the email with: 

· Order number 

· product name and quantity

· Reason for return

2. Our customer service team will respond to your request within 24 hours and provide you with our instructions and return address.

3. Please return the item according to our instructions and send us return proof in the form of the tracking number and a valid returns receipt.

4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days.

Non-Returnable Items

We will not accept returns of items in the following conditions:

1. Items outside the 50 days warranty time-frame.

2. Washed or misused items.

Notes: All returns must be authorized by the our service Team. Returned item without our email confirmation will not be accepted.

Return Shipping Costs

Please note:

1. Shipping costs to return the items are at the customer's expense.

2. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.


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